Refund and Returns Policy

You have 14 days from receipt to return your water filtration unit for a full refund under UK Consumer Contracts Regulations. Items must be unused, in original packaging, and resalable.

Contact us at nick@thewaterdr.com for a returns authorization number. You cover return shipping. Wetted or used filter cartridges are non-returnable unless faulty.

Full refunds within 14 days for unused items returned in original packaging

If your unit is faulty or not as described, contact us at nick@thewaterdr.com within 48 hrs of delivery for a replacement or refund under the Consumer Rights Act 2015. We cover return shipping costs.
Please do not return goods without first receiving written approval and a returns number with photos . Returns dept at The Waterdr , Wethered House ( 11B The avenue ) Clifton, Bristol, BS8 3HG .